Request
Your request was about the following information:
I am writing to you under the Freedom of Information Act 2000 to request the following information relating to information disclosures.
Please share with me the total number of unique correspondence cases logged between 1st April 2020 and 31st March 2021 and the percentage of these which were answered on time (only where there is a mandated response time and so this stat will already be tracked and available) for the following areas:
1. Data protection requests (including subject access requests and other data subject requests made possible under GDPR)
2. Freedom of Information and Environmental Information Regulations
3. Complaints
4. Ministerial Correspondence (questions from MPs made on behalf of their constituents)
5. Parliamentary Questions (questions raised in parliament requiring information from you)
6. Any other official correspondence type, such as enquiries, feedback or compliments which are logged and tracked.
For clarity, I'm just seeking the total number of unique cases and not specifics such as the number of individual emails that have been sent or received whilst working on each case.
Finally, please confirm which software application is being used to track these requests i.e. Excel, Sharepoint, Access or a specific case management tool - in which case, please state which one.'
Response
1. 1 Data protection request, all answered within timescales. Microsoft Excel used to track.
2. 22 FOI requests received and 91% answered within prescribed timescales. Microsoft Excel used to track.
3. 7 formal complaints received, all answered within timescales. Microsoft Excel used to track.
4. 70 cases which includes all Ministerial Correspondence. Scottish Government software package used to track.
5. 15 Parliamentary Questions received, all answered within timescales. Scottish Government software package used to track.
6. Not held.
