Request
Your request was about the following information:
1. What telephone system does the organisation use?
2. How many users use the telephone system?
3. Is the telephone system cloud based?
4. When will the organisation next review their telephony contracts?
5. Who is the main network provider the organisation uses for its mobile phones?
6. How many employees have a mobile phone supplied by the organisation?
7. What is the date that the organisation will next review its main mobile phone contract?
8. What Video Conferencing Solutions does the organisation use?
9. Does the organisation run webinars or online events?
10. Does the organisation provide "click To chat" functionality on its website?’
Response
1. In Food Standards Scotland we use Mitel telephone system.
2. In Food Standards Scotland approximately 145 users use the telephone system.
3. No the telephone system in Food Standards Scotland is not cloud based.
4. In Food Standards Scotland we are not aware of when the next review of the telephony
contracts would be.
5. The main network provider Food Standards Scotland uses for its mobile phones is Vodafone.
6. In Food Standards Scotland 165 employees have a mobile phone supplied by the
organisation.
7. Food Standards Scotland will next review its main mobile phone contract in March 2023. More
information could be found in the below link:
Scottish Government “Mobile voice and data services framework agreement” >
Mobile voice and data services framework (SP-19-002) - gov.scot (www.gov.scot)
8. Food standards Scotland uses Microsoft Teams as its Video Conference Solution.
9. Food Standards Scotland does not run webinars or online events.
10. Food Standards Scotland does not provide "click To chat" functionality on its website.
