Summary
Food Standards Scotland’s Incident Communications Plan aims to provide an overarching strategy and guiding principles to the organisation when it comes to communicating with the public and internal and external stakeholders during non-routine incidents. It is also designed as a working manual for the Communications team, with templates and tools to be used during an incident, for a consistent and agreed approach, and to ensure FSS responds to incidents early, proportionately and in terms that are accessible to the public.