Scottish Public Services
Scottish Government’s long-term goal: Across the Scottish public sector, information and services will be accessible to BSL users.
"Develop, test and share a set of guidelines to help Scottish public services to improve access to information and services for BSL users. This will include advice on how to involve BSL users in the design and delivery of Scotland’s public services."
Monitor uptake of BSL services and improve FSS’s understanding of BSL use. This will include continual tracking of requests for BSL/English translations and interpretation services, as well as downloads of BSL/English materials from the FSS website. It will also monitor any requests for accessible content from deafblind people, where possible.
Improve accessibility to information on FSS’s website by:
conducting an audit of the FSS website by an independent body
creating further content (food safety information and healthy eating advice) for the dedicated section on the FSS website for all BSL/English translated materials. This will be made visible on the homepage and promoted externally
Seek feedback and ensure continuous engagement with the BSL community throughout FSS’s BSL plan’s implementation and lifetime.
Ensure that consumer marketing campaigns are developed to take account of BSL users’ needs and requirements during the development stage, where possible.
Provide BSL/English interpretation at events/Board meetings when requested and ensure the appropriate communication support is provided, if possible.
Provide a summary of FSS’s Annual Report and Accounts in BSL/English, braille and/or large print versions when requested, where possible.
Raise awareness of FSS being BSL-friendly through internal and external communications channels such as social media, email and marketing materials.
To explore other communication platforms which could be used between BSL users and FSS to provide any additional options when accessing and sharing FSS’s information and advice.
"Promote the use of the Scottish Government’s nationally funded BSL online interpreting video relay service (VRS) called ‘contactSCOTLAND-BSL’, which allows BSL users to contact public and third sector services and for these services to contact them, and explore the potential for its greater use."
Promote the use of Scottish Government’s nationally funded BSL online interpreting video relay service contactSCOTLAND-BSL for access to FSS’s services and information.
"Encourage public bodies to access BSL awareness training for staff who may work with BSL users, and signpost to appropriate training."
Develop awareness amongst FSS staff through training and all staff meetings to encourage a BSL and deafblind knowledgeable workforce.
Explore the opportunity for ongoing training for members of FSS to become proficient in BSL to support any staff and visitors at FSS who are BSL users.
Training, Work and Social Security
Scottish Government’s long-term goal: BSL users will be supported to develop the skills they need to become valued members of the Scottish workforce, so that they can fulfil their potential, and improve Scotland’s economic performance. They will be provided with support to enable them to progress in their chosen career.
Ensure BSL users have equal opportunity to join the FSS workforce by ensuring that recruiting managers always consider a role and its suitability for BSL users. Recruiting managers will ensure job opportunities are promoted among the BSL community via key BSL stakeholders/groups.
Support staff in their respective roles (office and field based) by making reasonable adjustments, providing specialist equipment and the appropriate communication support (i.e. tactile BSL interpreter) when required.
Health (including social care, mental health and wellbeing)
Scottish Government’s long-term goal: BSL users will have access to the information and services they need to live active, healthy lives and to make informed choices at every stage of their lives.
Ensure significant information relating to healthy eating and nutrition, public health, food safety advice and guidance to industry is accessible to BSL users, where possible i.e. on the FSS website and social media.
Scottish Government’s long-term goal: BSL users will be fully involved in democratic and public life in Scotland, as active and informed citizens, as voters, as elected politicians and as board members of our public bodies.
Ensure BSL users have equal opportunity to participate in public consultations and to become FSS Board members, where possible. These opportunities will be promoted among the BSL community via key BSL stakeholders/groups.